Terms Of Service

Last Modified: Friday, 27 September 2024

Thank you for using Glozea. These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Glozea website at www.Glozea.com (the “Site”) and any related mobile or software applications (“Glozea Platform”) including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the “Services”).

These Terms are effective for all existing and future Glozea customers, including but without limitation to users having access to ‘Glozea partners’ to manage their claimed business listings.

Please read these Terms carefully. By accessing or using the Glozea Platform, you are agreeing to these Terms and concluding a legally binding contract with Glozea.com Private Limited and/or its affiliates (hereinafter collectively referred to as “Glozea”). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Glozea Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

Clicking to accept or agree to the Terms, where it is made available to you by Glozea in the user interface for any particular Service; or
Actually using the Services. In this case, you understand and agree that Glozea will treat your use of the Services as acceptance of the Terms from that point onwards.

I. Acceptance of terms

These Terms are effective for all existing and future Glozea customers, including but without limitation to users having access to ‘Glozea partners’ to manage their claimed business listings.

II. Definitions

Customer

“Customer” or “You” or “Your” refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to ‘partner business page’ to manage claimed business listings or otherwise.

Content

“Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. “Your content” or “Customer Content” means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile. “Glozea Content” means content that Glozea creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. “Third Party Content” means content that comes from parties other than Glozea or its Customers, such as Partners and is available on the Services.

Partner(s)

“Partner” means the Salons listed on Glozea Platform.

Appointment(s)

“Appointment” means the appointment or booking or reservation or order placed through Glozea Platform.

III. Eligibility to use the services

You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

IV. Changes to the terms

Glozea may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Glozea Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

V. Translation of the terms

Glozea may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with Glozea. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.

VI. Provision of the services being offered by Glozea

Glozea is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which Glozea provides, may require affecting certain changes in it, therefore, Glozea reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.

By using Glozea’s Services you agree to the following disclaimers:

The Content on these Services is for informational purposes only. Glozea disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated.
Any certification, licenses or permits (“Certification”) or information in regard to such Certification that may be displayed on the Partner’s listing page on the Glozea Platform is for informational purposes only.
Glozea reserves the right to charge a subscription and/or membership fee in respect of any of its product or service and/or any other charge or fee on a per order level from Customers, in respect of any of its product or service on the Glozea Platform anytime in future.

VII. Glozea Customer Account & Other Terms

1. Glozea Customer Account Including 'Claim Your Business Listing' Access

You must create an account in order to use some of the features offered by the Services. Use of any personal information you provide us during the account creation process is governed by our Privacy Policy.
You represent that all information provided is true and accurate. Impersonation of another person is strictly prohibited.
You are responsible for all activities in your account. You agree to notify us immediately of any unauthorized use of your account.
You agree to receive communications from Glozea in connection with the Platform and Services.

2. Others Terms

Telephony services may be recorded for billing and customer service purposes.
Use of Services must comply with these Terms and all applicable Local and Federal Law.
Data owned by Glozea is for personal, non-commercial use only.
Automated access, including use of robots, scripts, or crawlers, is strictly prohibited.
No interference with the proper working of the Services or spamming of other users.

VIII. Content

1. Ownership of Glozea Content and Proprietary Rights

We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (the “IP Rights”) associated with the Services and Glozea Content.

You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Glozea; or remove, conceal or obliterate any copyright or other proprietary notice.

2. Your License to Glozea Content

We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You may use information made available through the Services solely for your personal, non-commercial use.

3. Glozea License to Your or Customer Content

By submitting Your Content, you hereby irrevocably grant Glozea a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use Your Content and all IP Rights therein for any purpose.

5. Content Removal

We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable or in violation of the Terms.

6. Third Party Content and Links

Some of the content available through the Services may include or link to materials that belong to third parties. We have no control over, and make no representation regarding the accuracy or quality of any product, services, or advertisements appearing in or linked from the Services.

X. Restrictions on use

Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content or engage in any activity that, in our sole discretion:

a. Violate our Guidelines and Policies;
b. Is harmful, threatening, abusive, harassing, tortious, or defamatory;
c. Constitutes an inauthentic or knowingly erroneous review;
e. Violates any third-party right, including intellectual property rights;
i. Attempts to impersonate another person or entity;
q. Distributes computer viruses or other harmful code;
u. Attempts to derive source code from the Services;
v. Circumvents security-related features of the Services;
y. Is posted by a bot;
z. Harms minors in any way;
ab. Modifies, copies, scrapes or crawls the Services.

XIII. Additional Terms and Conditions

1. Appointment

A. Appointment and Fulfillment with Partners:

All prices listed on the Glozea Platform are provided by the Partner. While we take great care to keep them up to date, the final price charged to you by the Partner may change at the time of fulfillment.

B. General Terms and Conditions:

Glozea is not a manufacturer, seller or distributor of services and merely places an order against the Partner(s) on behalf of the Customers. Glozea shall not be liable for any acts or omissions on part of the Partner including deficiency in service or quality issues.

C. Modifications & Cancellations:

Customers are allowed to reschedule appointments up to thirty (30) minutes before the scheduled time. Cancellations must be made at least sixty (60) minutes prior to the scheduled booking time to receive a full refund of the service fee.

F. Cancellation and refund policy:

Purported cancellation not attributable to Glozea shall amount to Authorization Breach. In such events, you shall be liable to pay liquidated damages equivalent to the order value. Refunds are processed within seven (7) working days.

XIV. Disclaimer of warranties and limitation of liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." GLOZEA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.

IN NO EVENT SHALL THE GLOZEA PARTIES BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES.

XV. Termination of your access to the services

You may delete your account at any time by following the process in your Profile. We may terminate your use of the Services and deny you access in our sole discretion for any reason or no reason, including for violation of these Terms.

XVI. General terms

Severability: If any provision is deemed invalid, the remaining provisions shall continue in full force.
Governing Law: These Terms shall be governed by and constructed in accordance with the laws of India.
Jurisdiction: The courts at Bangalore shall have exclusive jurisdiction over any disputes.

XVIII. Contact Us

Glozea.Com Private Limited

Registered Address: PLOT NO. 77, SY. NO 150, HOODI, KR PURAM HOBLI EPIP BANGALORE SOUTH BANGALORE KA 560066 INDIA

Contact Email: [email protected]

For any order related issue, you may reach out via chat support on the Glozea app for real-time resolution.