Terms of Service

Last Modified: Friday, 27 September 2024

I. Acceptance of terms

Thank you for using Glozea. These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Glozea website at www.Glozea.com (the “Site”) and any related mobile or software applications (“Glozea Platform”) including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the “Services”).

These Terms are effective for all existing and future Glozea customers, including but without limitation to users having access to ‘Glozea partners’ to manage their claimed business listings.

Please read these Terms carefully. By accessing or using the Glozea Platform, you are agreeing to these Terms and concluding a legally binding contract with Glozea.com Private Limited and/or its affiliates (hereinafter collectively referred to as “Glozea”). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Glozea Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

  • Clicking to accept or agree to the Terms, where it is made available to you by Glozea in the user interface for any particular Service; or
  • Actually using the Services. In this case, you understand and agree that Glozea will treat your use of the Services as acceptance of the Terms from that point onwards.

II. Definitions

Customer

“Customer” or “You” or “Your” refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to ‘partner business page’ to manage claimed business listings or otherwise.

Content

“Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. “Your content” or “Customer Content” means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile. “Glozea Content” means content that Glozea creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. “Third Party Content” means content that comes from parties other than Glozea or its Customers, such as Partners and is available on the Services.

Partner(s)

“Partner” means the Salons listed on Glozea Platform.

Appointment(s)

“Appointment” means the appointment or booking or reservation or order placed through Glozea Platform.

III. Eligibility to use the services

  1. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
  2. Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

IV. Changes to the terms

Glozea may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Glozea Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

V. Translation of the terms

Glozea may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with Glozea. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.

VI. Provision of the services being offered by Glozea

  1. Glozea is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which Glozea provides, may require affecting certain changes in it, therefore, Glozea reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.

  2. We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.

  3. You acknowledge and agree that if Glozea disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
  4. You acknowledge and agree that while Glozea may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, Glozea may set such fixed upper limits at any time, at Glozea’s discretion.
  5. In our effort to continuously improve the Glozea Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the Glozea Platform better, more convenient and easy to use, improving Customer experience, enhancing the safety and security of our services and offerings and developing new services and features.

6. By using Glozea’s Services you agree to the following disclaimers:

  • The Content on these Services is for informational purposes only. Glozea disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. Glozea reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. Glozea does not guarantee the quality of the Goods, the listed prices of services or the availability of all services at any Partner/Merchant. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to Glozea or Partners. Please email a takedown request (by using the “Contact Us” link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by Glozea. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of Glozea.
  • Any certification, licenses or permits (“Certification”) or information in regard to such Certification that may be displayed on the Partner’s listing page on the Glozea Platform is for informational purposes only. Such Certification is displayed by Glozea on an ‘as available’ basis that is provided to Glozea by the Partner(s)/Merchant(s). Glozea does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer’s own risk and Glozea in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Partner/Merchant.
  • Glozea reserves the right to charge a subscription and/or membership fee in respect of any of its product or service and/or any other charge or fee on a per order level from Customers, in respect of any of its product or service on the Glozea Platform anytime in future.
  • Glozea may from time to time introduce referral and/or incentive based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the Glozea Platform terms. Further, Glozea reserves the right to terminate / suspend the Customer’s account and/or credits / points earned and/or participation of the Customer in the Program if Glozea determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or Glozea Platform terms or has engaged in activities which are fraudulent / unlawful in nature. Furthermore, Glozea reserves the right to modify, cancel and discontinue its Program without notice to the Customer.
  • Glozea may from time to time offer to the Customers credits, promo codes, vouchers or any other form of cashback that Glozea may decide at its discretion. Glozea reserves the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit.

VI. Provision of the services being offered by Glozea

1. Glozea Customer Account Including 'Claim Your Business Listing' Access

a. You must create an account in order to use some of the features offered by the Services, including without limitation to ‘claim your business listing’ on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.

b. You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g., Facebook). You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.

c. In creating an account and/or claiming your business’ listing, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address or phone number other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business’ listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may cause Glozea or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.

d. You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your Glozea account for any purpose and that you will be liable for such unauthorized access.

e. By creating an account, you agree to receive certain communications in connection with Glozea Platform or Services. For example, you might receive comments from other Customers or other Customers may follow the activity to do on your account. You can opt-out or manage your preferences regarding non-essential communications through account settings.

f. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained below in section XVI.

2. Others Terms

a. In order to connect you to certain partners, we may provide value added telephony services through our phone lines, which are displayed on the specific partners listing page on the Glozea Platform, which connect directly to partners’ phone lines. We may record all information regarding this call including the voice recording of the conversation between you, and the partner (for internal billing tracking purposes and customer service improvement at the partner’s end). If you do not wish that your information be recorded in such a manner, please do not use the telephone services provided by Glozea. You explicitly agree and permit Glozea to record all this information when you avail the telephony services through the Glozea provided phone lines on the Glozea Platform.

b. You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

c. You agree to use the data owned by Glozea (as available on the Services or through any other means like API etc.) only for personal use/purposes and not for any commercial use (other than in accordance with ‘Claim Your Business Listing’ access) unless agreed to by/with Glozea in writing.

d. You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by Glozea, unless you have been specifically allowed to do so, by way of a separate agreement with Glozea. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

e. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other Customer(s), shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.

VIII. Content

1. Ownership of Glozea Content and Proprietary Rights

a. We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (the “IP Rights”) associated with the Services and Glozea Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. You further acknowledge that the Services may contain information which is designated as confidential by Glozea and that you shall not disclose such information without Glozea’s prior written consent.

b. You agree to protect Glozea’s proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licensors of content or otherwise to protect their and others’ contractual, statutory, and common law rights in the Services. You acknowledge and agree that Glozea (or Glozea’s licensors) own all legal right, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated as confidential by Glozea and that you shall not disclose such information without Glozea’s prior written consent. Unless you have agreed otherwise in writing with Glozea, nothing in the Terms gives you a right to use any of Glozea’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

c. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Glozea; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, colour, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the Glozea’s Content in whole or in part except as expressly authorized by Glozea.

d. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained below in section XVI.

2. Your License to Glozea Content

a. We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of Glozea Content in whole or in part except as expressly authorized by Glozea. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, Glozea Content or our IP Rights.

b. Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.

3. Glozea License to Your or Customer Content

In consideration of availing the Services on the Glozea Platform and by submitting Your Content, you hereby irrevocably grant Glozea a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use Your Content (including content shared by any business user having access to a ‘partner business page’ to manage claimed business listings or otherwise) and all IP Rights therein for any purpose including API partnerships with third parties and in any media existing now or in future. By “use” we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, and in the case of third party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content brought against Glozea or its Customers, any third party services and their users.

4. Representations Regarding Your or Customer Content

a. You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content was not submitted via the use of any automated process such as a script bot; use of Your Content by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Content is truthful and accurate; and Your Content does not violate the Guidelines and Policies or any applicable laws.

b. If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual dining experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.

c. You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not Glozea.

5. Content Removal

We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Partners reserves the right to delete any images and pictures forming part of Customer Content, from such Partner’s listing page at its sole discretion.

6. Third Party Content and Links

a. Some of the content available through the Services may include or link to materials that belong to third parties, such as third party partners services. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. We may obtain business addresses, phone numbers, and other contact information from third party vendors who obtain their data from public sources.

b. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services.

c. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that Glozea is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

d. Third party content, including content posted by our Customers or Partners, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content.

e. You further acknowledge and agree that Glozea is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.

7. Customer Reviews

a. Customer reviews or ratings for Partners do not reflect the opinion of Glozea. Glozea receives multiple reviews or ratings for Partners by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on Glozea is the personal opinion of the Customer/reviewer only. Glozea is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or Partners owners/representatives with access to restaurant business page. The advertisements published on the Glozea Platform are independent of the reviews received by such advertisers.

b. We are a neutral platform and we don’t arbitrate disputes, however in case if someone writes a review that the partner does not consider to be true, the best option for the partner representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the Partner believes that any particular Customer’s review violates any of the Glozea’s policies, the partner may write to us at [email protected] with appropiate details and bring such violation to our attention. Glozea may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services

IX. Content guidelines and privacy policy

1. Content Guidelines

You represent that you have read, understood and agreed to our Guidelines and Polices related to Content

2. Privacy Policy

You represent that you have read, understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public

X. Restrictions on use

1. Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:

a. Violate our Guidelines and Policies;

b. Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful or otherwise objectionable, invasive of another’s privacy, relating or encouraging money laundering or gambling;

c. Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.

d. Contains material that violates the standards of good or the standards of the Services;

e. Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;

f. Accuses others of illegal activity, or describes physical confrontations;

g. Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.

h. Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);

i. Attempts to impersonate another person or entity;

j. Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretences; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;

k. Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;

l. Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;

m. Asserts or implies that Your Content is in any way sponsored or endorsed by us;
n. Contains material that is not in English or, in the case of products or services provided in foreign languages, the language relevant to such products or services;
o. Falsely states, misrepresents, or conceals your affiliation with another person or entity;
p. Accesses or uses the account of another customer without permission;

q. Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;

r. Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;

s. “Hacks” or accesses without permission our proprietary or confidential records, records of another Customer, or those of anyone else;

t. Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);

u. Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;

v. Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;

w. Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;

x. Collects, accesses, or stores personal information about other Customers of the Services;

y. Is posted by a bot;
z. Harms minors in any way;
aa. Threatens the unity, integrity, defense, security or sovereignty of India or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;

ab. Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content;

ac. Attempts to do any of the foregoing.
ad. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
2. You acknowledge that Glozea has no obligation to monitor your – or anyone else’s – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.
3. You hereby agree and assure Glozea that the Glozea Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of Glozea in any form or manner whatsoever.
4. You hereby agree and assure that while communicating on the Glozea Platform including but not limited to giving cooking instructions to the Partners, communicating with our support agents on chat support, through any medium, You shall not use abusive and derogatory language and/or post any objectionable information that is unlawful, threatening, defamatory, or obscene. In the event you use abusive language and/or post objectionable information, Glozea reserves the right to suspend the chat support service and/or block your access and usage of the Glozea Platform, at any time with or without any notice.
5. Any Content uploaded by you, shall be subject to relevant laws of India and of the country of use and may be disabled, or and may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the Glozea Platform, Glozea shall have the right to immediately block your access and usage of the Glozea Platform and Glozea shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.

XI. Customer feedback

  1. If you share or send any ideas, suggestions, changes or documents regarding Glozea’s existing business (“Feedback”), you agree that (i) your Feedback does not contain the confidential, secretive or proprietary information of third parties, (ii) Glozea is under no obligation of confidentiality with respect to such Feedback, and shall be free to use the Feedback on an unrestricted basis (iii) Glozea may have already received similar Feedback from some other Customer or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against Glozea and its Customers any claims/assertions, whatsoever of any nature, with regard to such Feedback.
  2. Please provide only specific Feedback on Glozea’s existing products or marketing strategies; do not include any ideas that Glozea’s policy will not permit it to accept or consider.
  3. Notwithstanding the abovementioned clause, Glozea or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“Submissions”) in any form to Glozea or any of its employees.
  4. The purpose of this policy is to avoid potential misunderstandings or disputes when Glozea’s products or marketing strategies might seem similar to ideas submitted to Glozea. If, despite our request to not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your Submissions.
  5. Terms of Idea Submission

You agree that: (1) your Submissions and their Contents will automatically become the property of Glozea, without any compensation to you; (2) Glozea may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for Glozea to review the Submission; and (4) there is no obligation to keep any Submissions confidential.

XII. Advertising

 

  1. Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by Glozea on the Services are subject to change without specific notice to you. In consideration for Glozea granting you access to and use of the Services, you agree that Glozea may place such advertising on the Services.
  2. Part of the site may contain advertising information or promotional material or other material submitted to Glozea by third parties or Customers. Responsibility for ensuring that material submitted for inclusion on the Glozea Platform or mobile apps complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Glozea found on or through the Glozea Platform and or mobile apps, including payment of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Glozea will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Glozea Platform and mobile application.
  3. For any information related to a charitable campaign (“Charitable Campaign”) sent to Customers and/or displayed on the Glozea Platform where Customers have an option to donate money by way of (a) payment on a third party website; or (b) depositing funds to a third party bank account, Glozea is not involved in any manner in the collection or utilization of funds collected pursuant to the Charitable Campaign. Glozea does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and Customers are advised to do an independent verification before taking any action in this regard.

XIII. Additional Terms and Conditions for Customers using the various services offered by Glozea:

1. Appointment:

a. Glozea provides appointment services by entering into contractual arrangements with partners (“Partners”) and Stores (as defined below) on a principal-to-principal basis for the purpose of listing their services items or the Products (as defined below) for appointment by the Customers on the Glozea Platform.
b. The Customers can access the services items or Products listed on the Glozea Platform and create appointment against the Partner(s)/Store(s) through Glozea.
c. Your request to create appointment from a Partner or a Store page on the Glozea Platform shall constitute an unconditional and irrevocable authorization issued in favour of Glozea to create appointment against the Partner(s)/Store(s) on your behalf.
d. Fulfillment of an appointment by you through the Glozea Platform undertaken directly by the Partner or the Store against whom you have crated an appointment or reservation. Glozea is merely acting as an intermediary between you and the Partner or the Store.
e. The acceptance by a Partner of undertaking fulfillment of your appointment shall constitute a contract of service under the Consumer Protection Act, 2019 or any successor legislations, between you and the Partner, to which Glozea is not a party under any applicable law. It is clarified that Glozea does not provide any services to fulfill such appointment and only enables the appointment by created by the Customers through the Glozea Platform by connecting the Customers with the Partners or the or the Store, as the case may be.
f. Where Glozea is facilitating fulfillment of an appointment created by you, Glozea shall not be liable for any acts or omissions on part of the Partner including deficiency in service, wrong services, time taken to fulfillment the services, quality of services, and all similer concerns releated to appointment, etc.
g. You may be charged a convenience fee or any other fees ( like payment processing charges etc ) for creating an appointment. You agree that Glozea is authorized to collect fees (like services fee, convenience fee or payment processing fee or any fees associated to the appointment you are creating), on behalf of the Partner or the Store. The Charges may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Partner/Store, order value, time of the day. Gloea will inform you of the Charges that may apply to you, provided you will be responsible for Charges incurred for your order regardless of your awareness of such Charges.
h. In addition to the Charges mentioned above, you may also be charged an amount towards surge for fulfillment of your appointment facilitated by the Partner or the Store, which is determined on the basis of various factors including but not limited to time, demand for service, real time availability, seasonal peaks or such other parameters as may be determined from time to time (“Surge”). You agree that Glozea is authorized to collect, on behalf of the Partner or the Store, the Surge for the service provided by the Partner or the Store , as the case may be. The Surge may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Partner / Store, order value, demand during peak hours/days. Glozea will use reasonable efforts to inform you of the Surge that may apply to you, provided you will be responsible for the Surge incurred for your order regardless of your awareness of such Surge.
i. In respect of the appointment created by You, Glozea shall issue documents like order summary. you can request tax invoice directly from partners for story if applicable, etc. as per the applicable legal regulations and common business practices.
j. You are expected to respect the dignity and diversity of Partners and accordingly you agree to not discriminate against any Partner on the basis of Discrimination Characteristics (as defined below). You are also expected to enable provision of a secure and fearless gig/ platform work environment for the partners including prevention and deterrence of harassment (including sexual harassment) towards Partners.
Discrimination Characteristics shall mean discrimination based on race, community, religion, disability, gender, sexual orientation, gender identity, age (insofar as permitted by applicable laws to undertake the relevant gig work), genetic information, or any other legally protected status.

A. Appointment and Fulfillment with Partners:

a. All prices listed on the Glozea Platform are provided by the Partner, including charges of product they use, if any, at the time of publication on the Glozea Platform and the same are displayed by Glozea as received from the Partner. While we take great care to keep them up to date, the final price charged to you by the Partner, including the charges of product they use may change at the time of fulfillment. In the event of a conflict between price on the Glozea Platform and price charged by the Partner, the price charged by the Partner shall be deemed to be the correct price except convenience fee of Glozea.

B. General Terms and Conditions:

a. Glozea is not a manufacturer, seller or distributor of services and or Products and merely places an order against the Partner(s)/Store(s) on behalf of the Customers pursuant to the unconditional and irrevocable authority granted by the Customers to Glozea, and facilitates the sale and purchase of services or Products between Customers and Partners/Store(s), under the contract for sale and purchase of services or Products between the Customers and Partners/Store(s).
b. Glozea shall not be liable for any acts or omissions on part of the Partner/Store(s) including deficiency in service, wrong service of appointment/appointment mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or fulfill the service, etc.
c. The Partner(s)/Store(s) shall be solely responsible for any warranty/guarantee of the service or Products sold to the Customer and in no event shall be the responsibility of Glozea.
d. For the Customers in India, it is hereby clarified by Glozea that the liability of any violation of the applicable rules and regulations made thereunder shall solely rest with the sellers/brand owners, vendors, Partner(s)/Store(s), importers or manufacturers of the products, Products or any Pre Packed Goods accordingly. For the purpose of clarity Pre-Packed Goods shall mean the cosmetic product items which is placed in a package of any nature, in such a manner that the contents cannot be changed without tampering it and which is ready for sale to the customer or as may be defined under the Drugs and Cosmetics Act 1940 from time to time.
e. Please note that some of the services or Products may be suitable for certain ages only. You should check the services you are ordering and read its description, if provided, prior to placing your order. Glozea shall not be liable in the event the cosmetic products or the Product ordered by You does not meet your any requirements and/or restrictions.
f. While creating an appointment you shall be required to provide certain details, including without limitation, contact number . You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of creating an appointment. By providing these details, you express your acceptance to Glozea’s terms and privacy policies.
g. You or any person instructed by you shall not resell services or Products purchased via the Glozea Platform.
h. The total price for services an appointment created, including the Convenience fees and other charges, will be displayed on the Glozea Platform when you creating an appointment , which may be rounded up to the nearest amount. Customers shall make full payment towards such services or Products ordered via the Glozea Platform.
i. Any amount that may be charged to you by Glozea over and above the services or product value, shall be inclusive of applicable taxes.
j. Service compilation time quotes directly by partners and approximate only and may vary.
k. Any Promo code can only be used by You subject to such terms and conditions set forth by Glozea from time to time.
l. Glozea does not collect money or taxes from customers. All payments are made directly between the customer and the salon partner. As such, salon partners are solely responsible for collecting and remitting any applicable taxes to the appropriate authorities. If a salon partner collects taxes from customers, it is their responsibility to ensure that these taxes are paid in a timely manner. In the event of any failure to remit taxes or any related disputes, Glozea will not be held liable or responsible. Salon partners are advised to comply with all relevant tax and local regulations to avoid any legal issues.

C. Modifications & Cancellations:

Requests for appointment modifications or rescheduling are subject to the Partner(s)’ acceptance. Glozea will make every effort to keep the Customer informed about the appointment status. Customers are allowed to reschedule appointments up to thirty (30) minutes before the scheduled appointment time. Once an appointment has been rescheduled, modification options are not available. However, if a Customer wishes to cancel, they must do so at least sixty (60) minutes prior to the scheduled booking time to receive a full refund of the service fee, excluding convenience fees and other charges if paid online.
Unless otherwise specified within these Terms, Glozea will refund only the service fee to the Customer within seven (7) working days from the date of cancellation. Nonetheless, if the Customer fails to reach the partner’s address or neglects to cancel the appointment within the aforementioned timeframe, Glozea reserves the right to retain the full appointment fee and transfer it to the Partner. Furthermore, the cancellation policy outlined in the Cancellation and Refund Policy will be strictly enforced.

D. Late Arrivals:

Glozea strongly recommends Customers arrive at least 5 minutes before their scheduled appointment time. The Partner(s) retains the right to cancel appointments and allocate resources to other customers in case of late arrivals. Glozea cannot be held liable for such cancellations initiated by the Partner(s) after the maximum waiting time allowed. In the event of a late arrival by the Customer, exceeding the Partner’s specified time, or a failure to appear at the Partner(s) location/store, Glozea reserves the right to withhold the appointment fee paid by the Customer and transfer it to the Partner. Additionally, the cancellation policy, as described in the Cancellation and Refund Policy, will be enforced.

E. Additional Request:

In case the Customer communicates any additional requests during the appointment, Glozea will relay these requests to the partner for confirmation, considering the partner’s response and availability. While we strongly encourage our partners to promptly communicate these requests to both the Customer and themselves, it’s important to note that the responsibility for fulfilling such requests solely rests with the partner. The partner may ask the Customer to wait or allocate resources based on availability. Glozea shall not be held liable if the partner fails to fulfill any confirmed additional requests made by the Customers prior to or at the scheduled appointment time.

F. Cancellation and refund policy:

  1. You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order or (2) cancellation due to reasons not attributable to Glozea, that is, in the event you provide incorrect particulars, contact number, services etc., or that you were unresponsive, not reachable or unavailable or not reached on said time for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of Glozea to place that order against the Partners/Store(s) on your behalf (“Authorization Breach”). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the order value. You hereby authorize Glozea to deduct or collect the amount payable as liquidated damages through such means as Glozea may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order.
  2. There may be cases where Glozea is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the service(s), or any other reason attributable to Glozea, Partner/Store. In such cases, Glozea shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
  3. Partners graciously allow a grace period, as outlined in the terms and conditions displayed on the booking review page(The page displayed before you proceed with payment for your appointment). Any cancellation charges, including those initiated by you, will adhere to these specified terms and conditions. Beyond the grace period mentioned on booking review page, the partner reserves the right to cancel your appointment. The specified cancellation timeframe and deductions on service amounts as a percentage will be explicitly mentioned. By proceeding with the payment, we presume that you have carefully read, comprehended, and accepted all the conditions specified on that page.
  4. No replacement / refund / or any other resolution will be provided without Partner’s/Store(s)’ permission.
  5. Any complaint, with respect to the services which shall include instances but not be limited to poor quality, timly compleation, You will be required to share the proof of the same before any resolution can be provided.
  6. You shall not be entitled to a refund in case instructions placed along with the appointment are not followed in the form and manner You had intended. Instructions are followed by the Partner /Store on a best-efforts basis.
  7. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.

G. Personal Information:

Customers will be required to share certain personal information with Glozea and/or the partner including but not limited to their name, phone number, email address in order to avail the Glozea Services and the Customer hereby permits Glozea to share such personal information with the partner for confirming such Customer’s appointment and/or such other communication relating to but not limited to the Glozea Service or any promotions by the Partner. Glozea will use these details in accordance with the Privacy Policy published here. Glozea will share your personal information with the partner for the purpose of your appointment. However, notwithstanding anything otherwise set out herein, Glozea shall in no manner be liable for any use of your personal information by such partner for any purpose whatsoever.

H. Call Recording:

Glozea may contact via telephone, SMS or other electronic messaging or by email with information about your Glozea Service or any feedback thereon. Any calls that may be made by Glozea, by itself or through a third party, to the Customers or the partner pertaining to any appointment requests of a Customer may be recorded for internal training and quality purposes by Glozea or any third party appointed by Glozea.

I. Liability Limitation:

Notwithstanding anything otherwise set out herein, Glozea shall in no manner be liable in any way for any in-person interactions with the partners as a result of the appointment or for the Customer’s experience at the partner or in the event a partner does not honor a appointment. Glozea is only a platform connecting Customers to the partner and shall not be liable for any acts or omissions on part of the partner including deficiency in service, quality of service, time taken to serve or any other experience of the Customer.

J. Dispute:

In the event the Partner fails to honour the appointment or in case of any other complaint or dispute raised by the Customer in relation to the appointment, the Customer shall raise such disputes with Gozea within 30 minutes from the scheduled appointment time at the helpline numbers as provided herein below. Upon receipt of such complaint or dispute, Glozea will make reasonable efforts to verify the facts of such complaint/ dispute with the partner and may at its sole discretion initiate the refund of the appointment fee to such Customer.

K. Contact Us:

You may write to us at [email protected] for any further queries with regard to the Glozea Service and may also whatsapp(Only text) us on the following numbers for more information:+91-6363805434 ;

2. HYGIENE RATINGS:

a. The Hygiene Ratings (“Hygiene Rating(s)”) is an initiative of Glozea in partnership with certified auditors (“Hygiene Auditor(s)”) to audit partners. The Customer acknowledges that Glozea is merely acting as a facilitator in the hygiene audit process and does not conduct any hygiene audit by itself.
b. The Customer understands and agrees that the Hygiene Rating(s) displayed on the Glozea Platform are for informational purposes only and merely indicate the hygiene standards of a partner at the time such audit is conducted by the Hygiene Auditor(s). The Hygiene Rating(s) shall not be deemed to be an indicator to the service quality standards maintained by a partner.

c. Validity:

  • The validity of the Hygiene Rating(s) displayed on the Glozea Platform shall be for a period of six (6) or twelve (12) months, as the case may be, from the date of last audit as displayed on the Glozea Platform.
  • Glozea reserves the right to remove the Hygiene Rating(s) for a partner upon expiry of the validity of the Hygiene Rating(s), without any prior intimation to the Customer.

d. Disclaimer and Liability:

  • The Hygiene Rating(s) that are displayed on the Glozea Platform are on an ‘as available’ basis, based on the data provided to Glozea by the Hygiene Auditor(s) for a partner and Glozea disclaims all warranties with respect to the Hygiene Rating(s) or any information displayed in this regard on the Glozea Platform.
  • Any actions taken by a Customer relying upon the Hygiene Rating(s) or any information displayed in this regard on the Glozea Platform shall be strictly at such Customer’s own risk and Glozea shall in no manner be held liable for any losses or damages that may arise in connection with the use of this information or any inaccuracy, invalidity or discrepancy in the Hygiene Rating(s). Glozea expressly disclaims all liabilities that may arise in connection to the reliance by a Customer on such Hygiene Rating(s) including without limitation, any service served at a partner, or any other services that may be provided by a partner.
  • Glozea shall under no circumstances be held liable if a partner does not display the correct and accurate Hygiene Rating(s) on its partner premises, website or any other platform. 
e. The Customer acknowledges that the Hygiene Rating(s) as displayed on the Glozea Platform shall under no circumstances be construed to be a proof of the hygiene standards or practices that are being adopted by the partner and such Hygiene Rating(s) shall not be used as evidence in a court of law or governmental authority or disputed in any manner whatsoever. The Customer further understands that the partner is solely responsible to maintain the hygiene and safety standards in compliance with the applicable laws.
f. Contact Us: You may contact us at [email protected] for any further queries with regard to Hygiene Ratings.

XIV. Disclaimer of warranties, limitation of liability, and Indemnification

1. Disclaimer of Warranties:

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GLOZEA, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES, AND LICENSORS (“GLOZEA PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING MOBILE APPS AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE GLOZEA PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. THE GLOZEA PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER CUSTOMERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GLOZEA OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY GLOZEA, YOU AGREE THAT IN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.

2. Limitation of Liability:

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE GLOZEA PARTIES BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, AND/OR (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES INCLUDING MOBILE APP, AND/OR (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, AND/OR (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVERS, AND/OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES, AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE GLOZEA PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (VIII) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS OR OUR PRIVACY POLICY, AND/OR (IX) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, AND/OR (X) LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES, AND/OR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND GLOZEA’S REASONABLE CONTROL. IN NO EVENT SHALL THE GLOZEA PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.

Indemnification

You agree to indemnify, defend, and hold harmless the Glozea Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services, or products or services included or advertised in the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

G. Personal Information:

Customers will be required to share certain personal information with Glozea and/or the partner including but not limited to their name, phone number, email address in order to avail the Glozea Services and the Customer hereby permits Glozea to share such personal information with the partner for confirming such Customer’s appointment and/or such other communication relating to but not limited to the Glozea Service or any promotions by the Partner. Glozea will use these details in accordance with the Privacy Policy published here. Glozea will share your personal information with the partner for the purpose of your appointment. However, notwithstanding anything otherwise set out herein, Glozea shall in no manner be liable for any use of your personal information by such partner for any purpose whatsoever.

XV. Termination of your access to the services

  1. You can delete your account at any time by contacting us via the email at [email protected] or by following this process: Go to Profile click on the ‘Delete Account’ button and ceasing further use of the Services.
  2. We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services

XVI. General terms

1. Interpretation:

The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.

2. Entire Agreement and Waiver:

The Terms, together with the ‘Privacy Policy’ and ‘Other Glozea Policies’, shall constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.

3. Severability:

If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.

4. Partnership or Agency:

None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Glozea and you shall have no authority to bind Glozea in any form or manner, whatsoever.

5. Governing Law/Waiver:

(a) These Terms shall be governed by the laws of India. The Courts of Bangalore shall have exclusive jurisdiction over any dispute arising under these terms.

(b) YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN TWENTY-FOUR (24) HOUR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.

6. Carrier Rates may Apply:

By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be solely responsible for any such costs incurred.

7. Linking and Framing:

You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.

XVII. Notice of copyright infringement

Glozea shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the Glozea Platform, or items advertised on the Glozea Platform, by end users or any other third parties. We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any Customers of the Services repeatedly infringe on others’ copyrights, we may in our sole discretion terminate those individuals’ rights to use the Services If you believe that your copyright has been or is being infringed upon by material found in the Services, you are required to follow the below procedure to file a notification:
  1. Identify in writing the copyrighted material that you claim has been infringed upon;
  2. Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);
  3. Include the following statement: “I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law”;
  4. Include the following statement: “I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner’s behalf”;
  5. Provide your contact information including your address, telephone number, and e-mail address (if available);
  6. Provide your physical or electronic signature;
  7. Send us a written communication to [email protected]
You may be subject to liability if you knowingly make any misrepresentations on a take-down notice.

XVIII. Contact Us:

1. Details of the Company

  • Legal Entity Name: Glozea.Com Private Limited
  • CIN: U62013KA2023PTC182296
  • Registered Address: PLOT NO. 77, SY. NO 150, HOODI, KR PURAM HOBLI EPIP BANGALORE SOUTH BANGALORE KA 560066 INDIA
  • Details of website and Application: www.glozea.com (“Website”) and “Glozea” application for mobile and handheld devices
  • Contact Details: [email protected]

2. Grievance Redressal Mechanism:

Customer Care Channels

  • For any order related issue, you may first reach out to us via chat support on the Glozea app for real time basis resolution.
  • You may write to us at [email protected] and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
  • For a complaint raised on [email protected], you may receive a unique ticket number to track the status of your complaint.

Please note: Glozea does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means. Please do not reveal these details to fraudsters and imposters claiming to be calling on Glozea’s behalf. You may report such suspicious activities to [email protected] immediately with subject “Fraud using name of Glozea”.